Sales Terms and Conditions
ORDERING INFORMATION:
Orders are accepted from customers via mail, electronic mail, telephone or fax:
- Mail: Diagnostic Automation/Cortez Diagnostics Inc.
- 23961 Craftsman Rd, Suite D/E/F, Calabasas, CA 91302, USA
- E-Mail: onestep@rapidtest.com
- Fax:818-591-8383
- Phone:818-591-3030
Monday through Friday: 8:30 am to 5:30 pm (Pacific Standard Time) please reference your customer number.
Payment Terms:
-
Diagnostic Automation/Cortez Diagnostics Inc. payment terms are CASH IN ADVANCE. Payment may be made with wire transfer, Visa or MasterCard. In some cases, you may pay with a business check.
-
If you pay by wire transfer, there will be a $30.00 bank service charge added to your invoice.
-
If the order is more than $5000, a deposit of 50% of the total sales order will be required before the order can be processed. Payment of the remaining balance must be received prior to shipping.
Prices:
-
Prices may be subject to change without prior notice unless otherwise expressly agreed in writing by Diagnostic Automation/Cortez Diagnostic Inc.
-
All shipments are F.O.B. Origin, Freight Prepaid and added to the proforma invoice.
-
Incorrect pricing, quantity or product issues must be reported to the Customer Service department within 24 hours of the order acknowledgment.
-
Restocking Fees: Any confirmed order cancelled after 15 days will be billed at a rate of 25% of total order for processing and restocking.
Processing Terms:
-
Terms are stated on all Diagnostic Automation/Cortez Diagnostics Inc. proforma invoices.
-
A company purchase order will be required for all orders unless you complete our company purchase order form.
-
Your company will receive a proforma invoice based on your purchase order. All proformas must be signed and faxed or e-mailed to us as a confirmation.
-
After receiving your confirmation our shipping department will send an estimated shipping date by fax or e-mail.
-
$ 500 minimum purchase is required. Orders are processed the same day of receipt.
-
A Standing order can be placed by the customer to be prepared by our shipping department and shipped according to customer’s schedule. The standing order must be a minimum of 6 months. Modifications of sequestered product or quantities are allowed only within the first 30 days, all products remaining after 45 days will be billed within the order period
-
A Non-standing order takes approximately 10 to 20 days to be filled depending on the kit availability and production schedule.
-
HIV and Hepatitis products are shipped from our Canadian facility based on FDA Regulation and delivery time is 3 weeks.
Shipping Courier:
- Orders are shipped via Federal Express or our common carrier, according to product requirements at our sole discretion.
- Customers can use their own FedEx or DHL account or their own freight forwarder.
Cancellation Terms:
-
Cancellation of an existing purchase order must be given in writing.
-
NO cancellations after receiving confirmation.
-
Order will be canceled automatically if we will not receive the confirmation in 2 weeks.
RETURN POLICY:
-
Only items shipped in error by Diagnostic Automation/Cortez Diagnostics Inc. or items received damaged will be accepted for return.
-
Replacement or return requests, excluding issues related to product performance, must be brought to the attention of the technical department within 20 business days of the receipt of the order.
-
Returns will not be accepted nor credit issued without prior approval and a RETURN MATERIALS AUTHORIZATION NUMBER (RMA) assigned by the technical department.
-
Credits will not be given for products returned without a RMA number.
-
Products must be immediately returned after obtaining proper authorization. Product must be properly stored and returned in original packing in same condition received, unless notified by Diagnostic Automation/Cortez Diagnostics Inc.
-
Replacement product or credit will be issued after receipt of returned product.
-
Returns received after 15 working days following date of issuance of RMA will not be accepted.
-
Diagnostic Automation/Cortez Diagnostics Inc. will arrange for all returns after issuance of RMA number.
© 1992 Diagnostic Automation/Cortez Diagnostics Inc. All rights reserved.